CLAIM  POLICY
All vehicles purchased direct from topvalue4x4.com via ATA are backed by a 7-day guarantee. If the vehicle(s) arrive and are not as described, a claim must be submitted within 7 days after arrival at the destination port, regardless of customs clearance, transport, delivery or compliance time. Claims are not accepted for vehicles driven off the port to destinations more than 2 kilometers away without a full servicing and change of fluids. Claims involving shipping damage should have a surveyors report PRIOR to removing them from the port and a claim submitted to the shipping company through the local shipping agent.

The following conditions apply to all claims applications:

• The vehicle must not have been registered.
• The vehicle must not have traveled in excess of 2kms.
• The vehicle must be in the exact condition as when it was received with no modifications.